HR Sr Coordinator
Full time @Pepsico posted 1 year ago in Human Resources & Recruitment Shortlist Email JobJob Detail
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Job ID 7155
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Offered Salary 0
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Career Level Manager
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Experience 5+ Years
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Gender Any
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Industry IT & Software
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Qualifications Bachelor degree
Job Description
Responsibilities
- Collect wide array of data related to all HR verticals (TR/TM/TA/Learning/HR Ops) either through HR teams or from available systems.
- Analyze and interpret information and generate meaningful insights to enable HR teams to take sound decisions
- Provide accurate and timely generation of reports using raw data from multiple sources. Synthesize the information and identify meaningful trends for relevant HR customers
- Collaborate with HR Teams to gather requirements and specifications to gain a better sense of the current shortcomings in reporting and recommend solutions to enhance reporting and data management.
- Understand the customer group and their requirements and deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement
- Conduct routine audits to ensure a high level of data security, accuracy, and efficiency to support in enhancing data management solutions.
- Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
- Partner with team to execute plans to improve customer satisfaction with a focus on processes
- Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
- Manage escalation and take ownership for ultimate issue resolution
- Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
- Ensure knowledge management platform is updated
- Serve as first point of contact and subject matter expert for recruitment reporting & analytics tools; assist with troubleshooting reporting issues and taking care of questions.
- Seek continuous improvements to improve the capabilities & efficiency
Qualifications
Strong excel and data visualization skills
•Should have the ability to create macros
•Good project management skills
• Ability to work with virtual teams across the globe (remote work locations)
• Actively participate in technical discussions, driving clarity of complex issues/requirements to build robust solutions
• Strong communication skills to meet with business, understand sometimes ambiguous, needs, and translate to clear, aligned requirements
Required skills
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